Last updated: September 25, 2026 (Pacific)
The rest of this document is the detail. It is written to be read, not skimmed past. If something in here is unclear, write to us and ask.
CraftedLink is an independent, owner-run business, operated by Jennifer, a sole proprietor based in California, USA ("we," "us," "CraftedLink"). CraftedLink lives at craftedlink.app. The person who answers your email is the person who runs the service.
We are the same operator as CraftedTracker (craftedtracker.app), and the two products share the same database and the same infrastructure. They are still two separate products with two separate prices.
A CraftedLink tag can open five kinds of page, and each level is a different thing — not a bundle of switched-on features:
Snapshot, Story and Together are the three sizes of a Keeper page — a page we host for you. So a tag is either a Link or a Keeper, and every tag starts with its free Crafted page.
The space numbers above are each page's cap, and the page shows you how much of it you've used. A full page refuses new photos with a plain sentence — nothing already on it is ever touched — and moving up a level makes more room.
That list is the whole product. If you read a feature into this document that isn't in that list, it doesn't exist yet.
There are two ways people come to CraftedLink:
The maker programme is open by arrangement — write to us if you make things and want CraftedLink in them. Its terms are published at craftedlink.app/craftedlink-maker-terms so a business considering it can read the whole deal in advance.
Plainly, so there is no confusion at renewal time:
If any listing, page, or message ever suggests otherwise, this section controls.
Two things about how CraftedLink works decide most of what you'd otherwise ask about fees, so they get their own section:
You build the page yourself, and changing it is free. Every page comes with a private builder link (and, optionally, an account — see below). Through it you add photos, write your message, record audio, set or change a PIN, and publish — as often as you like, at no charge. There are no "edit sessions," no per-change fees, and nothing to schedule with us. If an older listing or document mentions paid edit sessions, this section replaces it: that was how the product worked before the self-serve builder shipped, and it is gone.
You repoint your own tag yourself, and that is free too. A Your Link tag points wherever you tell it to, and you can change the destination whenever you like, forever, at no charge — through your private builder link while it is open, or through a free account, which never runs out. Buying the tag is one-time; pointing it is yours. So is the responsibility for where it goes: anyone who taps your piece lands at the address you chose, and when you point your tag you confirm you understand that you are responsible for where your link goes, and that the address is lawful and yours to point to. The rules under "What may not go on a story page" below apply to where a Link points, too, and we may pause a tag that sends people somewhere they forbid.
All prices are in US dollars, and every buyer price is one-time — paid once, never billed again. Where a tag comes as part of a product listing, that listing's price controls and this section tells you what it's buying.
The ladder, if you own a piece with a tag in it:
| Level | Price | What it is |
|---|---|---|
| Crafted page | Free with the piece | How to care for it, who made it — its story starts here |
| Link | $9 one-time | The tag points wherever you want, forever — and you change it yourself, free |
| Snapshot page | $9 one-time | A small hosted page — the cover photo, your words, and a tick-off list, with 1 MB of space |
| Story page | $36 one-time | The full keepsake page, with 15 MB of space: photos, your words, your voice, video, milestones — and a guest book people can sign |
| Together page | $99 one-time | Everything a Story page is, with 100 MB of space — and the ways for family and friends to add their own memories are included as they arrive, at no further charge |
Moving up a level costs the difference. A Snapshot owner moving to a Story page pays $27 ($36 − $9), and so on up the ladder — you never pay twice for the part you already own. Link and Snapshot are the same price and are different things, not steps on the way to each other.
Why the prices climb. Each step up holds more and needs more looking after: a link stores nothing, a story page stores your photos and recordings for ten years, and a together page will store other people's too — and someone has to look after all of it. The prices pay for storage and upkeep, not for switching features on and off.
Prices can change for new purchases. They never change for a page you already bought. The prices above are what we charge today, and we may set different prices for future purchases at any time. That never reaches backwards: if you have already bought a page, the ten years you paid for cannot be shortened and cannot be re-priced or re-billed — and a page bought at an earlier price keeps the terms it was bought on. See Changes to these terms.
If your piece came from another maker, the upgrade button on your page may work one of three ways: it takes payment through our checkout (Stripe), it takes payment through that maker's own shop, or the maker hands you an upgrade code after you pay them directly. Where you pay the maker, that purchase is between you and them at their price, and their shop's terms apply to the payment — the page you end up with, and everything in this document about it, is the same either way.
If the maker doesn't answer you, write to us. Whether you paid them for an upgrade that never arrived or you need help with your page, you are never left with only one address and it the broken one: every page from another maker carries a "Can't reach them? Tell us" line, and support@craftedlink.app always works. The maker terms put a clock on it. If you ask your maker from your page and three days pass with no answer, we tell you we are reaching out to them and promise you a person's reply within three more days; if they still don't answer, we help you directly — we deliver what you paid for, or answer what you asked. You never wait longer than seven days for a human answer. If a maker's customers keep going unanswered, CraftedLink looks after that maker's pages until they are back; what that means, and what it never touches, is in the maker terms and the Privacy Policy.
Makers pay wholesale, through a plan. That table is in the maker terms, on their own page.
Buyers do not need an account — the private builder link does everything, and an account stays optional forever (see Optional accounts for people who own a piece). Makers sign in to a dashboard; a maker account is set up by arrangement.
You must be 18 or older to hold a CraftedLink account. You are responsible for keeping your login to yourself, and for everything done through your account.
A buyer whose item came with a tag never pays anything recurring. The care page came with the piece; anything more is a one-time purchase on the ladder above.
We commit to keeping your story page online for at least 10 years from the day your tag is activated. The clock starts at activation — not the day the item was bought, and not the day the tag was manufactured. A tag sitting unactivated in a drawer does not burn its term.
We want to be straight with you about why we say ten and not "forever."
You'll see pages like this sold with a promise of twenty-five or thirty-five years. We looked hard at how a promise like that gets paid for, and we couldn't find an honest way to make one. So we're promising a length we know we can keep — and backing it with something better than a bigger number.
Your content is yours, and you can download it any time, free — for as long as the page exists and after it's gone. Every photo, your message, your audio. If you ever want a copy to keep somewhere else, it costs nothing and it never expires. That's the part that actually matters.
What happens after ten years? We'll contact you well before then. There may be a renewal fee and there may not be — we're not going to guess ten years out. What we can tell you now is that your page won't vanish without warning, and your content stays downloadable either way.
If your piece came from another maker, the same ten years applies, and it does not depend on that maker's relationship with us. However the page was paid for — through our checkout, through the maker's shop, or with a code — its ten-year term belongs to the page and runs from activation. If the maker's plan later ends — cancelled, unpaid, or ended by us — your page stays online for the remainder of its ten years. That is not a grace period; the term was never theirs to take with them. We fund that decade the way our Guarantee page describes — as a written commitment backed by our own profits, not as a sum pre-paid into an account — and the free Crafted page carries the identical ten-year term as every paid rung. The one thing that can still take a page down early is the content rules, which apply for the whole term.
We describe hosting only as a stated number of years. We never describe it as open-ended or unending, and you should not read that into anything we say. Nobody can honestly promise a web page will exist indefinitely. What we can promise is a stated term, a way to get your content out, and notice before anything changes. That's what this document gives you.
The physical tag is a separate thing from the hosting. Any warranty on the tag itself — the NFC chip, the printed QR, the adhesive or inlay — is covered by the product listing you bought from, not by this section. Do not read the hosting term as a hardware warranty, or the hardware warranty as hosting.
Before the end of the term we will contact you at the email on the account with your choices. Those are:
Export is free and has no deadline. At any time — during the term, at the end of it, or after a page has been taken offline while we still hold the data — you can download a copy of the content on your page, or ask us for one, at no charge and in a common, openable format. This is a settled commitment and it is not conditional on anything being paid up.
If a page goes offline, a tap on the tag will land on a plain page we control saying the page is no longer active, with a way to get in touch. We will not leave the tag pointing at a dead address or let the destination turn into someone else's advertising.
This is unusual and worth reading. A CraftedLink tag is attached to a durable object that may outlive its first owner. Trays get resold. Signs get inherited.
A maker's account can change hands too. When the business that made your piece is sold or passed on, its CraftedLink account goes with it — on notice to us and with our approval, as the maker terms describe. Your page, its ten years, and everything on it are unaffected; the only thing that changes is who answers when you ask the maker for something.
A sponsor — a business giving pieces to its clients, like a realtor or a funeral home — may give a page to someone else. Becoming a sponsor is by request and our approval. It is free for our early sponsors; we may charge to create sponsor pages later, and will say so well before anything changes. Pages already given are never held hostage: whatever we charge later, every page a sponsor has already given keeps their block, at no charge, for at least ten years. Sponsors buy their pieces like anyone else; they never create or mint tags.
If you are given a page: it works the moment it is handed over. Accepting it moves it onto your own free account, and from then on it is yours to change like any page. The sponsor's block stays on it — on every page type you choose — and only the sponsor can take it off (or we, on their request). The one exception: if a sponsor breaks these terms, we may remove every block they gave. Either way your page carries on.
If you are a sponsor: what your block says is your responsibility, as your own page's words are. You see counts for the pages you gave — taps, block opens and messages — never the client's content. Messages sent to you from a page come by email; answer them as you would any inquiry. Your details can be changed at any time — business, phone, email, website, picture, logo, review link — and every page you gave shows the change. If we pause new gifts for your account, the pages you already gave keep your block; you just can't give new pages or change your block until we reopen it.
Content reaches a story page one way: a private upload link. The person sending content gets a link that is private, single-use, and expiring — craftedlink.app/send/<token>. They send photos, a written message, and audio over an encrypted connection (HTTPS) straight from their browser into our storage. No email attachments. No account to create and no password to remember — though the person building the page may choose to add one; see Optional accounts for people who own a piece.
Optional means optional. You can build, publish and look after your page, including approving guest book entries, using only the private link you were given. No account is required for any of it, and we will not make one required later for a page that already exists.
How long the private link lasts. The private link lasts 30 days, and every time you open it, it gets another 30 days from that day — so it stays open for as long as you keep using it. A link left unused for 30 days closes. Nothing on your page changes when it does: ask the maker of your piece for a fresh link, or make a free account and sign in instead, which never runs out.
Whether guest book messages wait for you is your choice, page by page. They wait by default: a message stays off your page until you approve it. You can turn that off, and then messages appear as soon as they are signed. The choice does not depend on having an account — the private link approves entries just as well. What an account adds is being told a message is waiting; without one, nothing will tell you, so you would need to open your link and look.
What an account changes. If you add your email address to a page, that page becomes tied to your account, and the private link can no longer be used to change it — anyone opening it is asked to sign in instead. This is the point of the feature: until you add an email, we cannot tell you apart from anyone else who has come to hold that link. You must be 18 or older to hold an account, and you are responsible for keeping your sign-in to yourself.
Help from the maker, and its limits. The business that made your piece can be granted a support window on your page — seven days, after which it closes by itself. You can open one to ask for help, and you can close it early. The maker can also open one, which they may need to do if you have lost access to your email; when they do, we email you to tell you it happened. Every change made under a window is logged. Outside an open window a maker cannot change a page that belongs to you. A maker can only ever reach pages for tags they themselves issued.
A window opened by us. If your maker cannot be reached and you are waiting on us, CraftedLink may open a support window of its own on your page — the same seven days, closing by itself, you are emailed the moment it opens, every change logged — to deliver what you paid for or fix what you asked to have fixed. We open one only while you are waiting on us or the maker is under stewardship (the maker terms say when that is), never at will. If you have lost access to your email and cannot reach your maker either, write to us from any address: we will make a reasonable effort to verify it is you, and we may decline if we can't.
What we do not do with an account. Creating one does not subscribe you to anything. We email you about signing in, and about what is waiting on your page — guest-book entries, what people you invited sent, and reminders before anything waiting is removed — unless you switch that off. There is no marketing list.
Closing it. Write to support@craftedlink.app and we will delete the account and the email address on it. The page is separate and survives the account unless you also ask us to remove it.
That link is the only supported route. People will occasionally email or message content anyway. When they do, we send it back and ask them to resubmit it through the upload link.
Publishing is always a person's deliberate act. A buyer can build and publish their own page directly from their private link, after ticking a permission statement about the content they're putting up. Content sent to the tag's owner instead lands in a staging area visible only to that owner and goes live when they place it on the page. Either way a person holding that page's private link chose to publish it — nothing publishes itself, and anything published can be changed or taken down.
For makers, each maker's buyers upload into that maker's own walled-off staging area. As the platform operator we do not use makers' buyer content for our own purposes; we access it only where it's necessary to run, support, secure, or repair the service, where the law requires it, or in the two narrow cases described in the maker terms: where a maker's own customer asks us for a copy of the content that customer provided and the page's own save button has failed them, and where a maker cannot be reached and CraftedLink stands in for them under the bounded stewardship those terms describe. Both are limited to what the person asked for or is waiting on, both are logged, and the person whose page it is is told.
You do. We do not claim any ownership of the photos, words, audio, or video you or your buyers provide. Nothing in this document limits what you can do with your own content anywhere else.
We may keep aggregate, de-identified counts — how many times a tag was tapped, and roughly where in the world, at country level. Those counts are not tied back to a named person. Details are in the Privacy Policy.
To put your content on a page, we need your permission to handle it. This is the narrowest version of that permission we can write and still make the product work:
You grant us a limited, non-exclusive, royalty-free, worldwide license to host, store, back up, resize or reformat (for display only), and publicly display the content you provide, solely for the purpose of operating your story page and providing the service to you.
And here is what that license explicitly does not include:
The license ends when the content comes down. Delete a photo and the license over that photo ends. Copies may persist briefly in backups and caches; those are purged on the schedule in the Privacy Policy.
One narrow exception to "no marketing rights" — a public review you chose to post. If you post a public review of something you bought and that review shows your story page, we may reshare that review, in the form you posted it, on social media or on our shop page. Three limits, and they are part of the deal:
This permission comes from your own public act of posting a review. It does not widen the hosting license above, which stays exactly as narrow as it is written. The Privacy Policy states this same exception in full, and the two documents are meant to agree.
A Together page's owner can let guests add one photo, a recording of up to a minute, or a YouTube link to what they write in the guest book, and can invite people by private link (good for 14 or 30 days) to send photos, recordings, moments for the timeline and YouTube links.
If you send something: you confirm it is yours to share — including permission from anyone who appears in it — and that it follows "What may not go on a story page" below. You keep owning it. You give the page's owner and us permission to show it on that page if the owner adds it, on the same narrow terms as the rest of the page.
If it is your page: nothing anyone sends appears until you add it or approve it, and what you add is your responsibility like the rest of the page. A guest's photo stays in the guest book, never the photo gallery. Anything you have not added or approved 90 days after it arrived is removed — we email you when 30, 7 and 1 day are left, if we have an address for you. Without an account or an email on the page we cannot tell you anything is waiting, and you cannot send invitations. Visitors can report an approved entry; a reported photo, recording or video comes off the page until you look at it again.
We can remove anything sent this way that breaks the rules below, whether or not it has been approved.
You may not upload, and we may remove, content that:
If the page is about a person other than you — including a person who has died — you confirm that you are that person, a close family member (spouse, child, parent, sibling, grandchild, or grandparent), an executor or legal representative, or that you have written permission from one of those people. Families disagree. If a dispute over a page reaches us, we may freeze or remove the page while it is sorted out, with or without our own investigation.
You may not build a page around a famous person. Do not use the name, photograph, likeness, voice, or signature of a public figure, a celebrity, or anyone else whose identity has commercial value, unless you actually hold the rights to use it. This applies whether that person is living or dead — several states protect a person's name and image for decades after death. If someone tells us a page does this, we will take it down.
Story pages are publicly reachable by anyone holding the physical tag unless you put the page behind a PIN. Write them accordingly. Where a minor is involved, we recommend first name only and no address, school, or birth date. Because this matters more than a line in a contract, the upload page asks for that confirmation with a checkbox of its own: anyone sending content ticks a box confirming the content is theirs to share — including permission from anyone who appears in it — and that the page can be seen by anyone who taps the tag. Placing content on a page is the same confirmation from the page owner's side.
We can remove content that breaks these rules even if you paid for the page. Payment does not buy the right to keep prohibited content online. If we remove a page for a violation, no refund is owed. That is true for the whole of a page's ten years, and it is true of a page issued by a maker as much as one of ours — the commitment to keep a paid page online is not a commitment to keep an unlawful page online.
To report content, write to us at the contact address at the bottom. Copyright complaints should identify the work, the page, and your authority to act.
Memorial and legacy pages are a real use of this product, so here is the deal in plain terms.
You are telling us you have the authority. If you create or run a page about a person who has died, you confirm that you are their next of kin, the executor or administrator of their estate, or that you have permission from one of those people. The Privacy Policy sets out who counts as next of kin and how to ask us to correct or remove content on one of these pages — we are not repeating it here, and that section is part of the deal between us.
We can make a page private while a family question is sorted out. If we get a credible objection from a family member, or a real question about whether whoever set the page up had the authority to, we may temporarily switch the page to private while we work it out. We may do that even if you are the person paying for the page. It is a pause, not a deletion, and we will tell you at the email on the account.
That pause is not us breaking these terms. Using this right is not a breach of this agreement and it does not entitle you to a refund, other than a pro-rated refund of hosting for the time the page was not available if the objection turns out to be unfounded. We are one person, not a court. A page going quiet for a while is a smaller harm than the alternatives.
Each Keeper page's storage cap follows its size, across photos and audio together: Snapshot 1 MB · Story 15 MB · Together 100 MB. The Crafted page carries its cover photo and message; the Link stores nothing (it is a pure redirect). There is no stated photo count on any page — space is the limit. You'll get a plain warning once a page passes three-quarters of its space, and a full page refuses new files with a plain sentence — nothing already on it is ever touched.
Video does not count against that limit, because we do not host video. An embedded video stays on the customer's own YouTube account and plays from YouTube. See the third-party section below for what that means.
If you go over the limit we will tell you and give you a chance to remove something. We won't silently drop your files.
We will keep improving CraftedLink, which means features will be added, changed, and occasionally retired. We may do that at our discretion.
But we commit to this: if we retire something you are actively relying on, or we discontinue CraftedLink altogether, you get written notice at the email on your account before it happens — not after. See the next section for how much notice.
Most companies in this market reserve the right to switch the lights off without warning. We are not doing that. If we wind CraftedLink down:
Tags sold with a product. The care page comes with the piece; any refund of the piece itself is governed by the listing you bought it from.
Upgrades bought for a page (Link, Snapshot, Story, Together) — the 30-day, unpublished rule. If you bought an upgrade and want to step back down:
Email support@craftedlink.app within 30 days of the payment. If you have not yet published the upgraded page, we refund the purchase in full and the page returns to the level below. The 30 days run from the day of payment, not from when the tag was tapped — and "published" is a fact our system records, so there is nothing to argue about later.
A downgrade deletes everything above the new level, permanently. Photos beyond the cover, recordings, timeline moments, list items and guest-book entries that belong to the higher level are erased when the page steps down — not hidden, erased — and our backups cannot bring deleted files back. You still hold your own originals, of course; we never had the only copy of anything you uploaded. Your email asking for the downgrade must say you understand this, and we will confirm what gets deleted before anything happens.
Publishing is taking delivery. Once the upgraded page is published, the purchase is delivered and the fee is non-refundable — at that moment it has bought a hosting commitment we now owe for a decade. This is deliberately a human process, by email, rather than a button: a downgrade involves photos, a guest book, and a page already in someone's hands, and a person should look at that.
If you paid a maker rather than us — through their shop, or for a code — the refund is theirs to give under their shop's terms, because the money is theirs and we never saw it.
Maker plans — monthly. Cancel any time. Cancel and you keep access through the end of the month you already paid for; we don't bill you again and we don't refund a partial month. Full refund within 30 days of your first payment if it isn't for you. Credit already deposited from fees you keep stays yours on its normal terms.
Maker plans — annual. The same 30-day full refund on your first payment applies. After those 30 days, cancelling part-way through a year you have already bought does not by itself earn a refund — you keep your plan for the rest of the term instead.
Pro-rata refund if we are the ones who end it — prepaid annual plans. This is the other half of that deal, and it runs the other way:
If we discontinue CraftedLink or the maker programme, wind the service down, or terminate your plan for any reason other than your breach of these terms, and that happens during a period you have already paid for in advance, we refund the unused portion of what you prepaid. It is calculated by whole calendar months remaining in your prepaid term, counted from the day service ends, and paid within 30 days of that date. You do not have to ask for it, and it is not conditional on your having exported anything, cancelled anything, or signed anything.
Worked example. You pay $290 for a year of Studio on 1 January. On 1 February we give the 180 days' notice we owe you, and service ends 31 July — seven months into your term. Five months are unused, so we refund 5/12 of $290 = $121, rounded to the nearest dollar.
We wrote this in because a prepaid year and a 30-day refund window do not fit together on their own: 30 days is no protection at all against a service that stops in month three. Paying up front should get you a discount, not our risk of going away. This sits on top of the 180 days' written notice under If CraftedLink ever shuts down or changes hands, not instead of it.
Ending a paid plan does not end your account. A maker whose paid plan ends drops to the free Starter plan — the dashboard, the tag list, and upgrade codes keep working. What ends are the paid plan's rates and features. Credit already deposited stays yours until it expires on its normal 12-month schedule; see the maker terms.
A refund of plan fees does not unwind pages already paid for. A page's ten-year term was locked in the day it was activated, and it carries on as normal.
We do not refund fees where we removed a page because it broke the content rules.
A story page is meant to sit still. A tray in a kitchen doesn't get logged into.
So, plainly: we do not delete a published story page because you haven't signed in. A page stays online for its full term regardless of how long it's been since anyone touched the account.
Inactivity affects only the editing account. If an account is unused for a long stretch, we may put the login into a dormant state that you can wake up by resetting your password. The published page is untouched by that.
A maker account that stops paying simply becomes a Starter account, as described above. That changes the plan, not the pages. A page a customer has already paid for stays online for the rest of its ten years — for the same reason a published page survives a quiet account. Nothing about a page going untouched, unvisited, or unmanaged shortens its term.
CraftedLink runs on services other companies operate. Today those include Supabase (database and file storage), Netlify (hosting), Resend (email), and Stripe (payments on our own site). Tags sold through a marketplace are subject to that marketplace's own terms, and an upgrade bought through a maker's own shop is subject to that shop's.
If one of those providers has an outage, changes its terms, or fails, CraftedLink can be affected in ways we can't prevent. We are not liable for their failures, though we will tell you what's happening and work to fix it.
One specific warning that nobody else in this market gives you:
Embedded video is not stored by us and can disappear without warning. If a story page embeds a YouTube video, that video lives on the customer's own YouTube account and is governed by YouTube's terms. If the account is closed, the video is deleted, made private, taken down over a copyright claim, or YouTube changes how embeds work, the video will stop playing on the story page and there is nothing we can do about it. Photos, text, and audio that you upload to us are stored by us and are not exposed to this risk. If a video matters to you, keep your own copy of the file.
We also can't guarantee that the service will be available without interruption. We'll aim for it. We're not promising it.
If you are a maker — a business putting CraftedLink tags in the things you sell — a separate set of terms applies to your plan, your credit, and how you sell upgrades: CraftedLink — Terms for makers. Nothing on that page changes anything a buyer reads here: your customers’ pages, their ten years, and their rights in this document never depend on your account with us.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
In plain terms: we do not promise the service will be uninterrupted, error-free, secure against every possible attack, or that content will never be lost. We back things up and we take care. We are one person, not a data vault.
Nothing here takes away rights you have under law that can't be waived.
TO THE FULLEST EXTENT PERMITTED BY LAW:
Some states don't allow some of these limits. Where that's true, the limits apply as far as the law allows and no further.
You agree to defend, indemnify, and hold us harmless from any claim, demand, loss, or cost (including reasonable legal fees) arising out of:
We'll tell you promptly about any such claim and cooperate with your defense.
These terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Any dispute will be brought in the state or federal courts located in Kern County, California, and both of us consent to that venue.
There is no forced arbitration in these terms, and no class-action waiver. If we can't work something out, you keep your right to go to court, including with other people.
Any claim relating to CraftedLink must be brought within one year after it arises.
We may update these terms. When we make a change that materially affects your rights, we will email the address on your account and post the new version with a new effective date. If you keep using CraftedLink after a change takes effect, you accept it. A change to these terms will not shorten a hosting term you have already paid for, and a change to our prices will never be applied backwards to a page you have already bought. A purchase made under an earlier version of these terms keeps the terms it was made on.
What changed on September 3, 2026: the right to write to us when a maker doesn't answer, and the seven-day clock behind it; the support window opened by CraftedLink; the note that a maker's account can change hands without touching your page; and the second narrow case in which we access a maker's buyer content. Nothing about prices, terms, or what your page holds changed.
What changed on September 22, 2026: the space figures now match what the pages hold — Story 15 MB and Together 100 MB, set on September 18, before any Story or Together page had been sold — and Snapshot, Story and Together are named together as a Keeper page. Nothing about prices, the ten years, or your rights changed.
support@craftedlink.app — for anything CraftedLink. (CraftedTracker has its own address, support@craftedtracker.app; both reach the same inbox.)
CraftedLink · Jennifer, sole proprietor · California, USA
We read everything. Ask a question in plain English and you'll get an answer in plain English.
© 2026 CraftedCarvings. All rights reserved. · v1.59